UPDATED 29 June 2017
The purpose of this Privacy Policy is to let you know what kind of information we Lotteroo (LTR Group Ltd.) may gather about you, how we may use and process the information, whether we disclose it to anyone, and the choices you have regarding our use of the information.
Please read this Privacy Policy carefully. If you are not in agreement with this Privacy Policy or have any doubts please do not register or use this Website. Terms used in this Privacy Policy have the same meaning as they do in the Terms and Conditions, if not defined differently.
Personal Data
As a user of the Website you will be asked to provide us with personal data or personal information, such as your name, date of birth, address, email address, telephone number and payment details, for example during the registration process, the purchase process or when interacting with our Customer Service. We will use the data you provide to process your order. All information provided by you will be treated securely and strictly in accordance with the applicable data protection regulations.
We may validate your name, date of birth, address and other personal information supplied by you during the registration process. Your concerns will be considered in accordance with statutory provisions. By registering and opening your Player Account you accept the conditions of this Privacy Policy and you consent to such checks being made.
To manage the administration of the services we provide and for processing your orders – to facilitate Players' bets, to process payments, to pay out Winnings properly, to protect you and us (including subsidiaries and/or affiliated companies) from fraud, to provide customer support – as well as for other purposes referred to in this Privacy Policy and the Lotteroo Terms and Conditions, your personal data, all above name, date of birth, address, email address, telephone number, and payment details as well as other information or proof of identity, all above copies of your official identification documents, possibly required at a later date, will be collected, transferred, used, stored and processed by us.
Any further transmission of this data will not take place, with exception of certain cases, where the transmission of the identity documents to companies, which are assigned to either validate your customer data or to the insurance of your Winnings, is necessary.
Facebook Plugins
This Website uses social plugins (“Plugins”) provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo (white letter “f” on blue background or a “thumbs up” icon) or the notice “Facebook Social Plugin”. For a full list of all social Plugins please see https://developers.facebook.com/products/social-plugins/. When you visit a page on our Website that contains a social plugin, your browser establishes a direct connection to Facebook servers. Thus, Facebook receives the information about you having accessed with your IP-address the respective page of our Website. If you interact with the plugins, for example by clicking “Like” while you are logged into Facebook, you may link the contents of our Website to your Facebook account. Facebook can ascribe your visit to our Website to your Facebook account. Please note that we as the operator of the Website have no information on the scope of data collection and procession by Facebook. For further information please visit Facebook’s privacy policy: https://www.facebook.com/policy.php. If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our Website with your member data already stored by Facebook, please log off Facebook before visiting our Website.
Facebook Custom Audience Program
We may participate in Facebook.com's Custom Audience program which enables us to display personalized ads to persons on our email lists when they visit Facebook.com. We provide Personal Information such as your email address and phone number to Facebook to enable Facebook to determine if you are a registered account holder with Facebook. You may opt-out of participation in our Facebook Custom Audience by sending an email, from the email address you are opting out of, to the email address provided in our contact information below. For your opt-out to be effective, you must: (i) place the following text in the subject line of the email - "Opting Out of Facebook.com Website Custom Audience Ads", and (ii) in the body of the email, include your name and email address. We will forward your name and email address to Facebook.com with a request to delete you from all of our Facebook Custom Audience Ads.
Google Display Advertising and Remarketing
AdWords (Google) - We may participate in AdWords program which is a personalized ad service provided by Google Inc. that connects the activity of this site with the Adwords advertising network and the Doubleclick cookie. Information collected: cookie and Usage Data. For the opt-out, visit --> https://support.google.com/ads/answer/2662922?hl=en
Google Analytics for Display Advertising (Google) - We may participate in any and all of the following Google Analytics Advertising Features provided by Google: Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting. These features use first party cookies (such as the Google Analytics cookie) for connecting the tracking activity performed by Google Analytics and its cookies with the Adwords advertising network and the DoubleClick cookie (a third-party cookie). Information collected: cookie and Usage Data, including audience data such as age, gender, and interests. For the opt-out, visit --> https://support.google.com/ads/answer/2662922?hl=en You may opt-out of the Google Analytics service with the Google's Browser Add-on that's available at --> https://tools.google.com/dlpage/gaoptout
For information in general about Google's personalized ad campaigns, and specifically about information regarding DoubleClick cookies and how to control and manage Google's advertising cookies for these campaigns, visit --> http://www.google.com/policies/technologies/ads/
For another Google resource for opting out of Google's use of cookies, visit --> https://www.google.com/settings/ads
For information regarding how Google uses data when you use Google's partners' sites or apps, visit --> http://www.google.com/policies/privacy/partners/
For an additional resource recommended by Google for opting out of a third party vendor's use of cookies, visit --> http://www.networkadvertising.org/managing/opt_out.asp
Interest-Based Advertising
We use third parties such as network advertisers to serve advertisements on our Services and on third-party websites or other media (e.g., social networking platforms). These third parties target advertisements to you for products and services in which you might be interested. Third-party ad network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs, and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you.
These third-party cookies and other technologies are governed by each third party’s specific privacy policy, not this one. We may provide these third-party advertisers with information, including personal information, about you.
Opting out from one or more companies listed on the above companies will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Services or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads), or from companies whose networks you have not opted out of. Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. If you use multiple devices, you will have to opt out on each device. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.
Third-Party Analytics and Tracking
We may use third-party analytics companies, including without limitation Google Analytics, Segment, and AutopilotHQ, as well as advertising networks to track and analyze your use of our Services. We or our service providers use these tools to help us understand use of, and to improve, our Services, performance, and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services.
To learn more about Google’s privacy practices, including how you can view and edit your preferences regarding Google Ads, please see the Google Privacy Policy. To learn more about Segment’s services, please visit their website. To learn more about AutopilotHQ services, please visit their website.
Intercom
Use of Intercom Services
We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as your email address and sign-up date) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. Intercom analyzes your use of our website and/or product and tracks our relationship so that we can improve our service to you. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s).
As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit http://docs.intercom.io/privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at http://docs.intercom.io/terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.
Google Analytics
This Website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the Website analyse how users use the site. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Using a method known as IP masking, website owners that use Google Analytics have the option to tell Google Analytics to shorten the IP-address inside of member states of the European Union or other member states of the Agreement on the European Economic Area and to only use this portion of the IP address, rather than the entire IP address. Only in exceptional cases the full IP-address will be transmitted to a Google server located in the United States and shortened there. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Website. In addition you may prevent Google from obtaining information generated by the cookie and related data about your use of the Website (including your IP-address) as well as the processing of this data by Google by downloading and installing the browser-plugin available here: https://tools.google.com/dlpage/gaoptout?hl=en
Google +1
Collection and transmission of information: With the Google +1 button you can publish information worldwide. Through the Google +1 button you and other users receive personalized content from Google and our partners. Google stores both the information that you have given a +1 for content as well as the information about the page you viewed when you clicked +1. Your +1-clicks may appear in combination with your profile name and your photo in Google services, such as search results or your Google profile. Google records information about your +1-activities to improve Google’s services for you and others. To use the Google +1 button, you need a globally visible, public Google profile that must contain at least the name chosen for the profile. This name is used in all Google services. In some cases, this name can also substitute any other name that you used when sharing content via your Google account. The identity of your Google profile can be shown to users who know your email address or other identifying information about you.
Usage of the collected information: In addition to the above defined usage the information you provide will be used in accordance with the applicable Google privacy policies. Google may publish aggregated statistics about the users’ +1-activities or transmit this information to third parties, such as publishers, advertisers or linked websites.
This Website offers services from Twitter. Twitter is operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. By using Twitter and the retweet function the websites you’ve visited will be associated with your twitter account and published to other users. By doing so data will be transmitted to Twitter. Please note that we as the operator of the Website have no information on the scope of data collection and procession by Twitter. For further information please visit http://twitter.com/privacy. You may amend your Twitter privacy policy options within your account details on http://twitter.com/account/settings.
Cookies
To enable the working of certain functions during your visit to our website, we make use of cookies on various pages. Cookies are small text files that are stored on your device. We make use of certain cookies that are deleted after your browsing session (session cookies). Other cookies remain on your device and allow our business partners and us to read information we have written into the file. The second type of cookies are read by us on your next visit to our website (persistent cookies).
You may configure your browser so that you are informed about the use of cookies every time a website tries to write one to your device. Furthermore, you may decide to accept or decline every single cookie or to make certain exceptions. In case you choose not to accept some or all cookies from our website, you may experience impaired functionality on our website for features that require cookies.
Advertising
It is entirely at your discretion, how you allow us to use your personal data to advertise products and services.
Newsletter: We will send you newsletters in relation to products and services that we think may be of interest to you. Each message contains information on how to unsubscribe from our newsletters – you may manage your notification settings from your player account, and revoke your consent at any time.
Emails
Please note that we may send you important emails concerning (amongst other things) your use of the Website, offered products and services, updates on technical issues or matters arising from compliance with our legal or regulatory duties (system generated emails) such as confirmations of registration, confirmations of order, or winnings notifications. The system generated emails are an integral part of the Website and its services, and cannot be opted-out of, until and unless your Player Account has been cancelled or terminated. All emails will be sent to the address you have provided us. Please ensure that the email address we hold for you is kept up-to-date and that you have full access to it. If you change email address, then you must inform us of the new address using your Player Account.
We take appropriate technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. All relevant security measures to protect the relevant database are constantly monitored. However, we are only liable for breaches of security in cases of gross negligence and only in accordance with the restrictions provided in the Terms and Conditions.
We ask you to keep your Player name, your Player Account number and your password in a safe location. You are responsible for all activities implemented on your Player Account.
Encoding
During your online transactions your personal data will be transmitted encrypted at all times. SSL technology enables automatic encryption (scrambling) of all data processed via our Website. Your data, including credit card and payment details, are converted to a code which can only be decoded using the secret key or a password. Your browser shows the security of a website by displaying the “padlock” or “key” icon in the lower frame of the browser window. In case your browser is configured accordingly, a warning will be shown at the first visit of our Website. This shows you that your data will be secure and protected on our Website.
Transmission of data
We will retain your personal data only as long as is necessary for providing products and services, or as required by applicable law. We will not transmit or disclose your personal data to third parties, except in the cases described above, in the context of a joint venture, in relation to a forecast or actual sale or other transfer of the entire business or parts of the business or if we are compelled to do so by law, or receive a valid, legally compliant request by a law enforcement or governmental authority.
We may need to change this Privacy Policy from time to time. In such an event, we will post the new version on the Website. The new version of the Privacy Policy will take effect immediately upon its publication on the Website (or at any other point of time published on the Website). You are responsible for knowing the latest version of this Privacy Policy. You are entitled to inspect your personal data provided to us for free at any time. In addition you may ask us to conduct necessary changes to ensure that your data is correct and up-to-date. To inspect, change, delete, or correct your identity and contact information, please log in to your Player Account.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children / Teenagers"). We do not knowingly collect personally identifiable information from children and people under 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 18, we take steps to remove that information from our servers.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM we agree to the following:
• NOT use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email. and we will promptly remove you from ALL correspondence.
Provision of data to regulatory and law enforcement agencies
Lotteroo is committed to the enforcement of fraud and money laundering legislation and to compliance with the terms and conditions of our licence. If we have reasonable grounds to believe that fraud or money laundering or any other offence is being committed or at risk being committed by you or by other persons through use of your Player Account, we may, at our sole discretion, provide the relevant regulator or authorised law enforcement agency with your personal data, to the extent that it relates to the commission of an offence under the UK Gambling Act 2005 or any other applicable legislation or code of practice, including an offence resulting from a breach of a licence condition or a code provision having the effect of a licence condition or which we suspect may lead the regulator to make an order to void any Bet which you have placed.
Questions
If you have any other questions about the handling or protection of your personal data please contact our Customer Service. A written enquiry should be addressed by email to [email protected] or by using the live chat functionality on our website.
