Responsible gaming – Know when to stop
Whilst we’re ambitious, our ambitions don’t come at any cost. At Lotteroo we play fair, taking a positive, responsible and ethical approach to how we interact with our customers, partners, communities and one another. We’re responsible and transparent in our operations.
Occasionally, casual gambling can become problem gambling. Here at Lotteroo we understand the potential risks of gambling, and it’s our responsibility to make sure you’re aware of these risks too.
Most of our staff is fully trained in offering advice and help to anyone affected by gambling. We also work with Gambling Therapy, an online service set up to help those affected by gambling. They offer support groups, live chat and email counselling – all for free.
Do you think you might be gambling too much?
Take the self-assessment test
It’s important to keep track of your gambling habits - that way you can address any issues before they become a problem. Gamcare has an excellent self-assessment test to give you some guidance on whether you are at risk of developing a potential issue. It’s fully anonymous and your answers won’t be recorded. Take the self-assessment today.
Set a deposit limit
Research shows that problem gambling may occur less if users decide in advance how much money they want to commit to play. Therefore, we offer you the chance to set a deposit limit. After this is set, you won’t be able to exceed the previously determined amount. The limit can cover a period of a day, week or month and can easily be changed. Set a deposit limit today. Set up a deposit limit in your account today.
Self exclude
If you think you need to take a break from gambling, we offer self-exclusion options too. Choose from 24 hours, 7 days or 6 months - during this period you won’t be able to log in to your account or gamble. Self-exclude in your account today.
Block all betting websites
You can block all gambling websites on your computer using the Betfilter browser plugin.
Underage Gambling
Lotteroo only accepts customers over 18 years of age. To diminish the chance of underage gambling, we ask for identification and documentation if we suspect a customer is under 18. Although we dedicate a lot of time and resources to ensure there are no minors playing, we feel this prevention works best as a shared responsibility between us and the minor’s parents/guardians.
If you are worried that someone underage is using our site, please do not hesitate to contact us, and we’ll take the necessary steps. You could also use internet filters to reduce the chance of underage gambling in your home:
Further information
We encourage you to keep your account details safe and to make sure that no one else uses your account.
If you would like to withdraw any of your account balance, even if your account has been implemented with RG tools such as self-exclusion, please contact our customer service.
For any other questions regarding responsible gaming please contact us.
